Marwood Surveyors: Quality Assurance Questionnaire
In order to improve our services we would appreciate your feedback following the service you recently received from Marwood Surveyors. Please can you take five minutes to complete our questionnaire below:
*Required
Name *
Your answer
Type of Survey completed *
Your answer
Please rank the following *
1 = Very Good, 5 = Very Poor
1
2
3
4
5
Being greeted on the phone
Did you feel the fees quoted were competitive?
Do you feel you were advised correctly in choosing the right report that was required?
Do you feel Marwood Surveyors took adequate information from you to arrange the survey (contacting the Agents/Vendors)?
Were you advised of the process from arranging the survey to receiving the final report?
How quick was your appointment booked in?
Did you receive terms of engagement and invoice within a reasonable timescale?
On receiving the terms of engagement and invoice were all details accurate?
Did you receive the report within a satisfactory timescale following the inspection?
How did you feel about the quality of the report presented?
Did you find the report easy to understand?
Any queries raised regarding the report, were they answered?
1
2
3
4
5
Being greeted on the phone
Did you feel the fees quoted were competitive?
Do you feel you were advised correctly in choosing the right report that was required?
Do you feel Marwood Surveyors took adequate information from you to arrange the survey (contacting the Agents/Vendors)?
Were you advised of the process from arranging the survey to receiving the final report?
How quick was your appointment booked in?
Did you receive terms of engagement and invoice within a reasonable timescale?
On receiving the terms of engagement and invoice were all details accurate?
Did you receive the report within a satisfactory timescale following the inspection?
How did you feel about the quality of the report presented?
Did you find the report easy to understand?
Any queries raised regarding the report, were they answered?
Why did you decide to use Marwood Surveyors? *
Your answer
Would you recommend Marwood Surveyors to a Family member/Friend? *
Marwood Surveyors would appreciate your comments following our overall service provided to you
Your answer
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